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Welcome to Enfield Island Surgery

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We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team is here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Policies

Access to Medical Records

If you wish to have access or copies of your medical records, you must apply to the Practice.

There may be a fee for this service. Please ask the reception staff for the appropriate forms to complete.

Confidentiality

Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information.

The practice is registered under the Data Protection Act and the Freedom of Information Act. If at any time you would like to know more about how we use your information, you can speak to the Practice Manager.

Suggestions, Comments, and Complaints

If you have a reason to complain about any aspect of the care you have received, please click here where you can find the complaint form. Our complaints system meets national criteria. Making suggestions or complaints will not influence the care or treatment you receive.

Summary Care Record

NHS England requires practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR) or have published plans in place to achieve this by 31st of March 2015.

Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

Of course, if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record. 

Zero Tolerance

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably. All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behavior has been unreasonable.

However, aggressive behavior, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

Medicus Health Partnership

We are pleased to announce that our Practice is now part of Medicus Health Partners. Enfield Island Surgery has merged with the following practices that will be part of MHP: Bush Hill Park Medical Centre, Bush Hill Park Trinity, Carlton House Surgery, Curzon Avenue Surgery, Forest Road Group Practice, Freezywater PCC, Green Street Surgery, Lincoln Road Medical Centre, Moorfield Surgery, Riley House Surgery, Southbury Surgery, and Willow House Surgery.

This exciting development will provide the foundation for a new model of General Practice which we believe will provide a valuable contribution to the NHS as a whole which will ultimately result in a better service for all our patients. We will continue to provide you with an excellent service, however, we are currently changing the way we work by reviewing the way in which we deliver our services and the organisation of our practice so that we can better serve our patient's needs.

(Site updated 26/08/2020)
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